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Gain end-to-end visibility across business processes and integrations. CIC Cockpit provides real-time dashboards and actionable insights for any technical or business user to make better decisions and enhance revenue-generating operations. 

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Real-time integration visibility & actionable insights for any user

Visibility

Eliminate B2B transaction charges from missed or dropped transactions. Gain end-to-end integration & EDI visibility for any transaction between your ecosystem and internal systems. 

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Insights

Faster decision making without being an integration expert. Surface intuitive, real-time operational insights and trends for technical and business users. 

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Transparency

Improve your customer experience with improved transparency. Identify issues or trends and securely share tickets and scorecards to trusted external connections and internal users. 

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What will I get with CIC Cockpit?

  • Leverage end-to-end integration visibility for faster root cause analysis

  • Accelerate issue resolution and reduce risk to your business-level SLAs

  • Real-time visibility to understand the operational health of your business at a glance

  • View and act on leading indicators enriched by intuitive filtering of aggregate data  

  • Rapidly identify trends, monitor mission-critical KPIs, and provide insight back to your ecosystem of trading partners and customers

  • Expand collaboration by extending secure network scorecard visibility to trusted connections and internal users

  • Centralize the full issue life cycle with collaborative and transparent customer support

  • Escalate as needed, follow issues, subscribe to status change notifications, and securely share tickets to keep key stakeholders plugged in

  • Quickly add or remove dashboard views to zero in on the most meaningful data and insights

  • Increase relevance, engagement, and efficiency of users across your organization

 "Real time insights have enabled us to make great decisions."

Abdul H
Customer Service Specialist
Al-Futtaim

Ready to Modernize Your B2B Integration?